We have tracked down the very best products from around the globe including Europe, the Middle East and Asia. Our handmade soaps are crafted in the UK. In our soap store, you can buy handcrafted soaps from long established soaperies or buy small batch soap ranges from lesser-known, independent artisan soap makers.
We don’t have a minimum order value. You can buy soaps by the bar, buy handmade soap by the loaf or even choose your own soap gift packaging and create your own soap selections.
We despatch our soapery orders just about every day (except Sundays and Bank Holidays) so when you buy artisan soap from us, you know we’ll be working hard to get it to you promptly.
Orders placed by midnight usually ship the next business day for existing stock. When you buy natural soaps in our store, your soap order can be delivered within a matter of days. We are usually reliant on third party carriers for delivery and deliveries can sometimes be delayed unexpectedly in carrier networks but we do hold a stock of soap to fulfil orders quickly on our side.
You can create an account with us that will save your ordering information for future reference. You will also receive some very special offers (unless you don’t want to). The more you shop, the better the deals we can offer you. We have a "Saved Cart" feature to make shopping that much easier.
We pride ourselves on exceptional customer service. If you contact us, we will always work hard to furnish you with a prompt, helpful response.
We offer a no-quibble, 100% money back or replacement guarantee on lost goods and damaged items. If there is a problem with your artisan soapery order and you are not completely satisfied, just get in touch. We will endeavour to investigate matters and resolve any issues quickly. We will not hesitate to process a refund or exchange for your purchase price and reimburse the shipping charges, when appropriate.
For that personal touch, you can add a personalised message to your order. Look for the gift message option during checkout. We offer free UK economy shipping on orders over £100.
There are a variety of delivery options available to you from standard delivery options to priority express deliveries.
Firstly, you’ll need to decide which of our indulgent handcrafted soap bars you would like to buy. Is there a particular type of soap you prefer? Do you want to buy natural soaps decorated with wild flowers? Soaps containing botanical extracts, shea butter, coconut oil and essential oils? Perhaps you want to buy handcrafted soaps with contemporary fragrances and vibrant colour designs? Do you want to buy moisturising soap or exfoliating soap? There are all sorts of soap varieties in our store offering a host of benefits.
You can buy a single bar of soap or splash out on a soap loaf to use over a period of time. Perhaps, you’d like an off-the-shelf soap selection to sample a variety of soaps and bathroom products. The choices are endless as we are always adding new artisan soaps to our range.
You may want to put together your very own bespoke selection of soaps. If you are looking to buy artisan soaps, it’s easy. Just click on the ‘add to cart’ or ‘buy button’ on any of the individual soapery products or follow the simple instructions to create your own bespoke soapery product selection.
You’ll simply need to select your soap products by hovering over the inventory list and clicking on the items you want. Chosen by you, attractively packaged and, with that personal touch, these soapery selections make great gifts.
We are always reliant on soap makers and inbound carriers but we do our utmost to keep our website up to date in terms of availability and live inventory updates.
From time to time, soap products are discontinued or unavailable and this will be reflected on our website. Our soap stocks can also run out in real time with simultaneous orders coming through but we will always endeavour to find a comparable soap in the event a particular soap is unavailable for one of our off-the-shelf soap selections.
If we don’t feel there is a comparable product or you have ordered a bespoke soap selection, we will be in touch.
Please do ensure you provide your telephone number when you buy soaps on our site so we can keep you updated about your order or contact you, if required. It’s also useful for our carriers to have your telephone number for delivery. In the event, we do have to substitute soaps, we always ensure you receive value for money.
Unfortunately, we cannot make changes to our off-the- shelf soap selections. Some of our pre-mixed soap selections change seasonally and according to supply levels as we are at the mercy of soap manufacturers and carriers so it is worth contacting us before ordering if there is a particular soap you desire just in case there are supply issues. If you would like more or less of a particular soap or you are looking to buy a natural soap we don’t currently feature, you can also drop us a request.
You can find a comprehensive list of ingredients for every soap, bath bomb, face, hair and body product we feature on the individual product detail pages within our artisan soapery store. We also enclose detail within every package we despatch.
We are more than happy to add a personalised gift note to any sweet order with a custom message. You can find this ‘Gift Note’ option on some of our product pages. Simply, write your message in the box provided and the gift note will be placed in your order.
If you purchase soap in our store and notice a mistake with your address after confirmation, please email us at hello@artfactory.co.uk immediately. After an hour, it is highly possible that your order has been fulfilled but we will certainly try to halt despatch before the carriers have take possession of the package and it is in their network, if we can.
If you provide an incorrect address and the courier is unable to deliver, we will not be able to send out a replacement product. Please get in touch with us to arrange a solution. Please always ensure the address you provide is correct before placing your order to avoid delivery issues.
Likewise, if a carrier attempts delivery of a soap order more than three times and you are not in to receive this, your soap package could be returned to sender. At this point, we will not be able to re-send it free of charge.
Please contact us in the event there is a problem with your delivery. If an order is delivered by one of our carriers to an incorrectly supplied address, it is unlikely we will be able to retrieve the item and resend the package to the corrected address or refund the purchase.
It’s easy to buy soaps in our store. When you buy soap or any other bathroom or home gift in our soapery, payment is requested at the time of ordering using our secure payment gateway checkout.
Your order will be fulfilled within 48 hours Monday – Friday, if we have the soaps in stock.
Any orders made on Saturday, Sunday or a Bank Holiday will be fulfilled on the next working day. Delivery times vary based on your chosen delivery method and location. Please allow between 2-7 working days for your order to arrive, not including weekends or bank holidays for post.
We will provide updates and tracking information for your order as a matter of course. If you are outside of mainland England (e.g Scottish Highlands, Isle of Wight etc.), please get in touch to obtain your tracking information and allow five working days for carrier delivery.
If you detect a problem with your package on delivery, please reject the parcel and advise the carrier of your concerns regarding the visible damage. If it is too late to reject the damaged parcel ie the courier left the parcel without signature, then please contact our customer services department immediately: hello@artfactory.co.uk
Please photograph any damaged parcel as this will be required for any claim with the courier. If you open your soap parcel and detect an issue with the contents, please contact us and we will resolve the problem.
We do not offer international shipping as a norm. If you are outside the UK, please get in touch to arrange a shipping quote and we will try to assist you.
Our handcrafted soaps are typically made with premium natural oils such as olive oil and coconut oil, butters such as shea and cocoa, botanical extracts and essential oils for fragrance.
The majority of our cosmetic products are vegan friendly. If any animal derived ingredients are used, this will be clearly outlined in the product name and description.
Our handcrafted olive oil soaps are created using the traditional cold process are enriched with vegetable oils and nourishing ingredients. They are free from SLS and parabens.
Our vegan-friendly, natural soaps are created using the melt and pour method using botanical ingredients like shea butter, coconut oil and essential oils.
Natural soaps may produce a less dense lather than typical mass-produced, commercial soaps due to the absence of added foaming agents.
The use of higher quality ingredients and handmade production methods can contribute to a higher price point typically for natural soaps but the benefits are widely publicised.
Yes, probably. Many people buy natural soaps because they are gentle enough for facial use. It's always recommended to test a small area first though, especially if you have sensitive skin.
To extend the life of natural soap, store it in a cool, dry place away from heat, light and moisture. If kept on a on a soap dish, choose one that allows proper drainage and allows excess water to evaporate.
CUSTOMER CARE
If you have any questions about Artfactory, Bumbledukes, Daisy Duke’s American Candy Store, Artisan Wood Co., Artisan Soap Co. or any of the brands or products we feature, please do not hesitate to email us at: hello@artfactorylondon.co.uk
Alternatively, feel free to contact us via the web form here.
Our customer service team will get right back to you.
